#113 - Making customer delight take flight!

Neha Dadbhawala is the Director of Digital Marketing Operations at McAfee but her professional life began as a flight attendant! This unlikely start got her hooked on the adrenaline solving problems and making things run like clockwork. She shares the lessons from her “crash course in customer delight” that help her plan for the unknown and prepare backup plans to make sure her goal land safely.