#118 - The Power of Critique

Alianor Chapman is a Senior Director Of Engineering at Mailchimp. Alianor is a long-time Mailchimp team member where she helped build a number of critical practices including building their first QA team. Alianor's path into tech started as an artist and photographer into customer support. You'll hear some of the invaluable lessons that art school and working on the front lines of customer support taught her about leading teams. Alianor shares a number of thoughtful stories on communication, selecting the right software for a project (and the consequences of not asking the right questions) and how she is approaching an overarching customer experience transformation in 2021.