#217 - Smaller iterations towards big leaps

Shay Isdale is the Director Of User Experience at Athenahealth, a team innovating healthcare, optimizing financial performance and delivering high-quality care. Shay shares great tips about carefully introducing newer frameworks into an older machine to bring it up to speed with the rest of the industry. Why be stuck in a sub-optimal level of experience when there is a way to achieve an amazing turnaround?