#302 - What's your Relationship Credit?

Ramesh Aki is the Vice President, Digital Solutions and Engineering at Ameriprise Financial Services. "I don't like that man, I must get to know him better." - Abraham Lincoln. This sums up Ramesh's philosophy of ideating, designing, launching and measuring solutions that become milestone events for an organization, like reimagining automation with available tools during the Y2K era. His team is his most valued customers and he is always thinking about how to create human and digital interactions that can create a positive impact. His team’s and his work at Elevance Health (previously Anthem, Inc.) earned them two Stevie Awards for innovations in sales and customer service, a NN|G award for best designed Intranet, and a US patent for System and Method of Assessing Sentiment of an Organization. He shares great insights about how to improve the health of an organization by investing in human relationships.