#376 - Shaping Culture with Service Design

We are joined by Vijay Chakravarthy, Practice Director, Service Design & Strategy at Philips, to uncover the power of service design in creating better outcomes for patients. Discover how service design goes beyond product development and empowers organizations to think holistically, drive strategic change, and enhance customer experiences. Gain insights into the challenges and successes of integrating service design concepts into established organizations and learn how personalized offerings and subscription services can transform traditional business models. Tune in for thought-provoking discussions on the intersection of design, strategy, and technology, and discover practical tips for implementing service design principles in your own organization.