#62 - Why Logistics is the key to Customer Experience

Erald Gjoni is the Chief Technology Officer at Furniture Mart USA. Erald shares why the furniture industry is poised for a revolution that is going to be driven by technology. Coming fresh off a 2 year ERP installation, Erald is full of lessons learned and goals for the road ahead. Erald is passionate about delivering a world class customer experience. He shares the challenges both organizationally and from a technology perspective on that goal and why data will be the key.