Helping FIs Help the World: ESG and BPO

In this episode of Financial Futures, we learn how transformative BPO is helping financial institutions to not only streamline processes and find new efficiencies, but also how it is facilitating organizations' ability to meet their own ESG goals. We debunk some of the myths around BPO and we explore a real-life example of one institution's journey to better ESG through Transformative BPO. Joining us today are sales lead of business process transformation and resourcing at FIS, Simon Penny, and SVP of banking and payments Europe at FIS, Silvia Mensdorff-Pouilly. We discuss why ESG is so top-of-mind for everyone from investors to customers, and we reveal why good ESG starts with a thorough self-assessment of processes.