Never More Than Now: Data, Digitization and the CX

When faced with the challenges of the pandemic, the capital markets evolved at a rapid pace. As workforces went remote, the entire industry realized that the key to resilience depended on delivering premium customer experiences powered by digitization and frictionless data. In this episode, we ask Microsoft's Global Financial Services Strategy and Solutions Leader, Rupesh Khendry, and FIS's Senior Director of Sell-Side Strategy, John Avery, what institutions need to do to unlock and leverage their data, and why digitization is the key to retaining clients and attracting the next generation workforce.