Fintech Hunting Episode #137 with the amazing Rob Bayer President at Anamoly Squared.
Ladies & Gentlemen welcome to a new episode of the Fintech Hunting Podcast. We have an incredible one for you today. He is an industry thought leader, Call Center expert, and extremely well respected in financial services. Please help me welcome Rob Bayer, President at Anamoly Squared. 🎙Current market conditions 🎙The cycle of Frustration: Customer frustration leads to employee frustration, which leads to increased customer frustration, which leads to high employee turnover and low customer retention rates. 🎙Bad Customer Service: Looking at it from a consumer's point of view, typically, the most frustrating aspect of a bad customer experience is simply not being able to reach a human being on the phone. 🎙What can focus on improving customer service do for your company? - Increased customer loyalty - Improved LO retention - Improved company culture - Increased revenue 🎙 The value of outsourcing call center activities 🎙 Technology's Role in successful call centers and so much more.