Expansion to exit: there’s a new wave of global capability centres in India

Access to talent, value and innovation – these are all reasons that multinational companies are either setting up IT and software-driven R&D centres in India or expanding existing facilities. Some, however, are reducing the workforce in such centres and there’s also a set of companies considering exiting their GCCs altogether. To understand what’s going on, I spoke with Stanton Jones, Distinguished Analyst at ISG, a technology research and advisory firm that tracks outsourcing deals around the world, about their recent survey of GCC activity. Here’s what he said.