Two Perspectives of the Chargeback System w/ Eli Waldman (MyChargeback)

For card not present merchants (e-commerce, mobile, and phone orders), the chargeback system can have a profound impact on their business revenue. Often the rules of this system seem unfair to this side of the ecosystem, and Karisse has found herself advocating for fairness for CNP merchants throughout her career. However, in this episode's interview, Karisse talks with someone who also advocates for justice in the chargeback system, but for a different party, cardholders.In this conversation, Karisse & Eli discuss:*The mission of MyChargeback and why there is a need for this service*The perspective of cardholders sometimes also losing a great deal of money because of the chargeback system, and the rules within it*Suggestions to improve the overall chargeback system with end-users in mind, that would bring fairness & equity to the process*Stories that demonstrate the necessity for some cardholders to be advocated for, as well as the subjectivity of the current system To learn more about MyChargeback:https://mychargeback.com/To connect with Eli Waldman on LinkedIn:https://www.linkedin.com/in/eli-waldman-56ab7091/ Want to be alerted when more episodes are released? Subscribe to the Fraudology Podcast on your favorite podcast platform!Did you enjoy this episode? We'd love to hear it! Please rate & review the Fraudology podcast on Apple Podcasts, or your preferred podcast app.The Fraudology Podcast is edited & produced by the amazing team at Journey Gurl Productions.Mentioned in this episode:2023-q4-postroll sardine 12023-q4-preroll sardine 1

Om Podcasten

If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!