5G Factor: BT, Vodafone, Altice Show Deft CSP Moves

In this episode of The 5G Factor, our series that focuses on all things across the 5G ecosystem, we review key 5G ecosystem developments including recent deft moves by top-tier communications service providers (CSPs) such as BT Group and ServiceNow expanding their relation to vastly improve the CX and workforce experience, Vodafone Germany and FlyNex taking to the drone skies, and Altice using the Google Cloud Application Integration architecture to surmount legacy-borne complexity. Our analytical review drilled down on: BT Group ServiceNow Strengthen Relationship to Elevate CX. BT Group and ServiceNow expand their strategic relationship to improve customer and workforce experiences. The multi-year agreement will extend ServiceNow service management capabilities to all BT Group units to drive savings, efficiency, and improved customer experience. BT Group will also use ServiceNow Service Bridge for an automated connection between BT and its customers and plans to pilot ServiceNow’s Now Assist for Telecom Service Management (TSM) to power GenAI capabilities for internal and customer-facing teams. We delve into why this deal uplifts BT’s AI credentials and validates ServiceNow’s market momentum in the CSP space, executing on ServiceNow Chairman and CEO Bill McDermott’s vision of embedding intelligence across every workflow to accelerate the digital transformation of key customers such as BT.  Vodafone Germany and FlyNex Take to the Drone Skies. Vodafone Germany and data collection company FlyNex have launched DroNet Hub, a comprehensive online platform to help businesses plan and manage commercial drone flights. The new ‘DroNet Connect Stream’ tariff comes with a high-speed data volume of 500GB (gigabytes), optionally expandable to 1 TB (terabytes), ensures a consistent transmission of live data from the drone directly to the Hub. Data from the mobile network is also integrated, to help understand the connectivity and population density that lies ahead on a flight path. We examine why the DroNet Hub all-in-one platform, that includes planning, organizing the flight, and automated data collection and reporting, represents an innovative breakthrough in CSP support and delivery of drone services. Altice Enlists Google Clouds Application Integration to Tame Complexity. Altice Group, through the validation process of Altice Labs, is spotlighting that the introduction of Application Integration has proven especially effective in managing the complexity of its business processes and operations consisting of a growing number of legacy components and intricate workflows overseen by an enterprise service bus. Application Integration is Google Cloud’s Integration Platform as a Service (iPaaS) that automates business processes by connecting any application, including home-grown and third-party SaaS, with an intuitive interface that enables the building of intricate flows, data mapping, and the streamlining of operations with pre-built tasks and triggers. We assess how the new architecture manages APIs for Altice systems including CRM, identity management, shopping carts, plus modules supporting the customer journey, billing, and usage charging as well as efficiently interworking with components for operations, OSS/BSS platforms, service quality, and call centers.