AI and Automation: Key Pieces of the Customer Experience Puzzle

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Don Schuerman, CTO at Pega. Our conversation takes a look at the AI industry and how organizations can expect to incorporate AI into their business practices in the future for better customer experiences. In our conversation, we discussed the following: Misconceptions about the utility of AI Avenues for implementation, optimization, and efficiency Maintaining adaptability in the face of societal and economic changes Fostering an informative partnership between AI and its human users Implications for the future of AI accessibility It was a great conversation on a timely topic, and one you won’t want to miss. To learn more about Pega, check out their website here.