The Potential Impact of Outcome-based Investment on Customer Experience

On this episode of the Futurum Tech Webcast -- Interview Series, I am joined by Marne Martin, President of Service Management, EAM & Global Industry at IFS, for a conversation about service management in the global market. Our conversation covers: Customer challenges across global markets and different industry sectors Key takeaways from their recent IFS Unleashed event What is behind the rise in prominence and rapid growth of IFS in service management What is holding back a broader adoption of outcome-based contracts & how IFS is accelerating the shift How the alignment of asset and service management can inform their offering The significance of moment of service for IFS customers It’s a great conversation, and one you won’t want to miss. To learn more about IFS, check out their website here.