Episode 051 - The BMW Idea

Luxury service takes many forms. The world has changed and so with it our clients have become more accustomed to using and receiving video communication. This week, Kira and Mary talk about taking a communication idea that BMW service centers are implementing and translating it to our own client communication. It's all about frequent updates and that personal touch. Listen in and don't forget to email us and tell us ways that you have shifted the way you communicate with your clients at girl@...