Podcast #834: The Devices We Can’t Live Without

Research firm iQor recently commissioned an online survey called the Customer and Product Experience (CPX) 360 Survey (part 2). It was conducted online and polled 1,004 U.S. adults 18 and up living in a “smart household” environment from Nov. 9 to Nov. 17, 2017. The goal was to gauge customer experience and customer service expectations of buyers of consumer technology in today’s digital age. All respondents indicated they own or regularly use: a smartphone, a computer (desktop, laptop or tablet), and two or more “smart” devices.