Unfiltered Stories | The Next Horizon for the Travel Industry

In this edition of Unfiltered Stories, HFS Executive Research Leader Melissa O'Brien discusses the value of the ecosystem in the travel, hospitality, and logistics industries with Hemal Shah, Global Head of Travel, Transportation, Hospitality & Logistics Business at Sutherland. You will learn: THL industry leaders must embrace their ecosystems and emerging technology to advance to the next horizon of differentiation and experience. Read the associated Horizons Report “HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023” here: https://www.hfsresearch.com/research/hfs-horizons-travel-hospitality-and-logistics-service-providers-2023/