Customer-First Marketing: Every click is a wish (podcast episode #85)

I remember sitting next to someone at a conference, eating lunch, making small talk. And it came up that his brand had no competition. And I said, ‘wow, what a dream position to be in.’ I was used to working with a competitive sales office, hyper-focused on differentiating from competitors. You know, us vs. them. He said, ‘No, no, no. It’s not a dream position, it’s horrible. When you have competition, you know you’re going to get into a set amount of RFPs or bakeoffs, and win a certain perce...