15: Open Talent and Customer Experience

In this episode Barry and Eleanor discuss the world of Customer Experience (CX) and discuss what makes good CX and why.  They discuss how after over a year of managing with the pandemic  companies shouldn’t be using COVID as an excuse for poor customer service and they discuss how flexible, remote working models with mixed teams of experts can improve CX by attracting experts to work remotely on flexible terms.  They are joined by Jitender Mohan, Executive Vice President and head of Customer Experience at WNS who discusses WNS’s approach to CX and how they have developed an open talent model based on mixed teams of domain experts working flexibly and remotely as part of hybrid WNS teams. www.wns.com www.re-source.uk www.humancloud.uk  

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The world of work is transforming before our eyes. The global freelance workforce is growing fast and digital platforms and marketplaces are linking people with skills to companies looking for skills no matter where in the world they’re located. Talent is universal but opportunity has previously been limited to big cities - until now. Join Barry and Eleanor Matthews from Open-Assembly as they meet businesses and individuals involved in how the future works