HR Works (E58): 'Engagement' Is Elusive—Focus on Driving Business Outcomes Instead

We’ve talked about engagement a lot on HR Works: The Podcast for Human Resources, and the general thrust of our discussions has focused on engagement as a cure-all for all organizational woes. Today’s guest has a different take on this—he says the approach is misguided and he has data to prove it. Dr. Scott Mondore is a predictive analytics expert, technology innovator, best-selling author, and speaker with over 17 years of experience in the areas of HR technology, analytics, strategy, talent management, measurement, organizational development and customer experience. Scott is a pioneer in developing the new way for HR to approach surveys and assessments: moving from a focus on the outcomes of surveys to utilizing surveys and assessments to impact business outcomes.