ICTP 247: 2023 Caribbean outsourcing update and trends, with Kirk Laughlin, of Nearshore Americas

Globally, the business process outsourcing (BPO) segment of the wider outsourcing market continues to experience exponential growth, by as much as 9% year-on-year – increasing by one percentage point four years ago. Kirk Laughlin, of Nearshore Americas, discusses, among other things: how the Caribbean outsourcing industry has performed since 2020; how technological advancements such as AI and automation are affecting the outsourcing industry; and whether the Caribbean region is still competitive and attractive, noting the other locations worldwide that have emerged that are vying for outsourcing business.   The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    Enjoyed the episode?  Do rate the show and leave us a review!     Connect with us on: Facebook – https://www.facebook.com/ICTPulse/  Instagram –  https://www.instagram.com/ictpulse/  Twitter –  https://twitter.com/ICTPulse  LinkedIn –  https://www.linkedin.com/company/3745954/admin/  Join our mailing list: http://eepurl.com/qnUtj    Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell Podcast editing support:  Mayra Bonilla Lopez   ---------------- Also, *Sponsorship Opportunities!* The ICT Pulse Podcast is accepting sponsors! Would you like to partner with us to produce an episode of the podcast, or highlight a product or service to our audience? Do get in touch at [email protected] with “Podcast Sponsorship” as the subject, or via social media @ictpulse, for more details.   _______________