Joe Bradley (LivePerson): How much 'rat poison' is in our AI and can AI be more "human"?

Joe Bradley is the Chief Scientist at LivePerson, a leading Conversational AI company creating digital experiences that are “Curiously Human”, powering nearly a billion conversational interactions monthly in their Conversational Cloud. In this episode, Joe shares the broad lens he brings to his work in AI. He discusses the interconnectedness between AI and humanity, and his work at LivePerson to develop “empathetic” AI systems to help brands better connect with their customers. Joe addresses his experience in the EqualAI Badge program and basic challenges in reducing bias in AI, from determining what to measure to whom to consider when evaluating our systems; and asks how much “rat poison” is tolerated in our cereal (AI systems).