195: Why Your Customer Is Coming After You: Behind-The-Scenes From My Clients’ Pain
Indestructible PR Podcast with Molly McPherson - En podcast af www.mollymcpherson.com/podcast
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An inside look at how a PR crisis manager helps a client with disenfranchised customers.In this episode, we explore the triggers that make an unsatisfied customer seek retribution. We discuss the journey from victim to activist, and why campaigns are being branded as calls to action for other victims. Also discussed are the different stages of the victim-to-activist cycle and how companies can restore trust while maintaining their credibility. Key Points From This Episode: Today we ...
