Episode 52: Customer Success with PwC US

​After hosting PwC UK for Episodes 50 and 51, we at Inside SAP S/4HANA have the pleasure to be joined by PwC US for our new episode. Naren Jain, Director in PwC’s Consulting Solution Practice, and Dennis Leslie, Product Expert in the SAP S/4HANA Cloud Product Management Team, join our host Yannick Peterschmitt to explore PwC’s role in helping SAP’s customers go live with SAP S/4HANA Cloud. Both our guests share their experiences why customers decide for SAP S/4HANA Cloud, what kind of mindset helps to achieve product and project success as well as sharing recent customer success stories. Furthermore they go into the detail of how the role of the system integrator changed in the wake of implementing Cloud ERP solutions as well as how the COVID-19 pandemic had an effect on PwC’s deployment & delivery models. Naren summarizes it with Satya Nadella, CEO Microsoft’s quote “Our industry does not respect tradition. What it respects is innovation.”