#30 Philippe Mesritz, Chief Customer Officer and former General Manager at Community Brands: Leadership, AI, and Building High-Performing Teams

In this episode, we sit down with Philippe Mesritz, a Fractional Chief Customer Officer and former General Manager at Community Brands, known for transforming SaaS organizations and driving customer retention. Philippe shares his journey from web design and system administration to leading customer experience teams and improving Net Promoter Scores (NPS) by 40 points. From building customer-centric teams to navigating the evolving role of AI in CX, Philippe’s insights are packed with actionab...