Season 1 - #21 David Hunt, VP of Customer Success, Hubspot

In this episode, we welcome David Hunt, Head of Customer Support at HubSpot. David shares his journey from starting as a temp to leading HubSpot's global customer support team. We dive deep into the essential elements of delivering a standout customer experience, the evolving role of support teams in the digital workplace, and the strategies HubSpot uses to retain loyal customers. From empathy to time management and the importance of human connection, David reveals how HubSpot builds a cultur...