Season 1 - #23 Ryan Steinberg, VP of Customer Success, Intercom

In this episode, we sit down with Ryan Steinberg, the Head of Global Customer Support Operations at Intercom. Ryan discusses how Intercom is using innovative approaches, including automation and a community-centric strategy, to create seamless and efficient customer experiences. He dives into the nuances of building a customer-led support operation, Intercom's internal use of its own platform, and how they stay ahead of customer needs in a rapidly evolving digital landscape. Whether you’re in...