Season 1 - #24 Nick Mehta, CEO, Gainsight

In this episode, we’re joined by Gainsight CEO Nick Mehta, who takes us through the evolution of Customer Success (CS) and why it’s now crucial for SaaS companies. Nick explains how CS grew from a niche idea to an essential component of today’s SaaS strategy. He shares insights on the unique approaches Gainsight employs to retain customers and foster long-term success, why Customer Success is no longer exclusive to tech, and what it means to put customers at the center of everything. Key Disc...