Andy Dalton – CIO of IVM

According to a recent report, 57% of organizations plan to use some form of IT automation by 2020, and 40% of IT decision makers foresee automation technology having the biggest impact on their business. But which specific automation technologies should IT organizations implement to get the best results? For insight on this we turn to Andy Dalton, CIO of IVM, whose recent Information Week article dove into this very topic. Andy recounts some of his own experiences implementing IT automation at his organization, and shares with us the one surprising skill he believes is most needed to make chatbots truly effective, the soft skills he feels are most overlooked when implementing IT automation, and the mindset that will work best for CIO’s when implementing automation technologies.