Chetan Dube - President, CEO and Founder of Amelia, an IPsoft company (PART I)

Progress, in just about any endeavor, is often driven by pioneers who see pathways where others only see dead ends.  In the field of AI, one such trailblazer is Chetan Dube, whose quest to make machine intelligence approximate human intelligence led him to found IPsoft (now Amelia), the world's largest privately held AI software company.   In Part I of this 2-part episode, we speak with Chetan & learn why traditionally risk-averse industries went all in on conversational AI and the differentiating edge it provides them; which metric (other than ROI) best captures the impact of automation; and the biggest challenges organizations are experiencing in deploying automation and conversational AI.