Matt Smith – Conversational AI Practice Leader & AVP of Cognizant

Less than 10 years ago, having intelligent conversations with a voice-enabled computing device was a familiar feature of Sci-Fi movies, but an uncommon sight in everyday life. A decade onward all that's changed because as we've seen time and time again, there's no such thing as science fiction, only science. Wherever you look these days, smart speakers, chat bots, and other advanced communication channels employing conversational AI are making information more accessible than ever. Adoption of these technologies is so rapid in fact, that it appears to be hastening the demise of mobile apps, and will perhaps eventually become our primary application interface in the not too distant future. To better understand this seismic shift in how organizations interact with their customers, employees, and partners, we turn to Matt Smith, Conversational AI Practice Leader & AVP of Cognizant. Matt shares with us some of the fascinating use cases he’s seen companies deploy, as well as where he thinks conversational AI will go over the next 3-5 years. Along the way we’ll find out what use cases are best suited for conversational AI, key factors in creating a successful conversation design, and how conversational AI could even change the way you order fast food in a drive-thru.