Customer Retention: Turn Unboxing Into a Marketing Channel & Keep Customers Coming Back with Mollie Woolnough-Rai, Penny Black

Mollie Woolnough-Rai is the Senior Marketing Manager at post-purchase specialists Penny Black. For over 6+ years she’s been focused on helping DTC brands find the best ways to build CTLV and long-term, sustainable revenue.  In this episode, we discuss: The secret to turning unboxing into a powerful marketing tool 🎁 Why the post-purchase experience matters more than you think 📦 How personalized packaging can drive repeat sales & brand loyalty 🔑 The game-changing way to blend digital marketing with physical touchpoints 📲  Dive in: [03:14] Retail roots to content strategy. [06:37] Rethinking customer retention strategies. [10:45] Optimizing first impressions for conversion. [13:49] Blending traditional sales with modern tech. [18:50] Skincare unboxing: enhanced customer experience. [22:45] "Enhancing Post-Purchase Communication" [23:49] Klaviyo integration for enhanced email personalization. [26:20] Insider Tips from Mollie!  Find the notes here: https://keepopt.com/248Get your Personalised Retention Playbook from YOCTO >>> https://keepopt.com/yocto ****Get all the links and resources we mention & join our email list at https://keepopt.comLove the show? Chloe would love your feedback - leave a review here: https://keepopt.com/review or reply to the episode Q&A on Spotify.Interested in being a Sponsor? go here: https://keepopt.com/sponsor