210. When Should You Offer A Refund?

Giving a client a refund sucks...right?If you have been in business for a while, I'm sure you've gotten a text or call from a client saying they want a refund. Something went wrong with the service or they claim "their lashes didn't last". Whatever the reason, having a client asking you for a refund can be upsetting. Do you have a game plan on how to handle clients who want a refund? How do you decide who should get a refund? Dealing with refunds is no fun but you should have a game plan...j...