Why Leaders Fail with Customer Service, CEO of Chat Desk, Aneto Okonkwo

Leaders fail when they don’t prioritize customer service. Leaders often believe that customer service is the last step of any process, but it should come first because it can make or break your team and your business. Every leader needs a plan to provide customer service no matter where your team falls in the organization.I host Aneto Okonkwo, CEO of Chatdesk, where he shares a simple strategy every leader can use to increase customer service. Chatdesk is a software and machine learning company in the customer service industry.  They help brands scale their customer support efficiently and drive conversions particularly on social media channels. The mission of the company is to solve customer service and create jobs. Thousands of freelance Chatdesk Experts across the US and around the world use the Chatdesk platform to earn income on demand by providing support for brands that they love.Their typical clients are e-commerce and retail brands like OLAPLEX, Shea Moisture, Thinx, SSENSE and more. Chatdesk helps them provide fast and personalized responses to customer questions to help drive conversions. Clients are able to get up and running in 2-3 days and they typically see 10-15% of customer conversations converting to sales while achieving 90%+ customer satisfaction.Prior to Chatdesk, Aneto worked as a leader at Google working on products like Voice Search and the Google Assistant. Earlier in his career he held roles at McKinsey & Company, Microsoft, Goldman Sachs and Silicon Valley startups. Aneto holds a BS and MA from Stanford University where he was a Mayfield Fellow. What You’ll Discover in this Episode:The one question that helps you determine what business to create.Family dinner-time conversation as a leadership advantage.The incredible story of why Chatdesk was founded.Three strategies to quickly boost your team’s customer service.Rise of the fractional executive.The cornerstones of customer service.The product failure at Google that accelerated his career.Resources:Senna Documentary https://www.youtube.com/watch?v=QOQLeqRcgKc Lead the Team episode, Ndidi Okonkwo Nwuneli   https://www.benfanning.com/ndidi-okonkwo-nwuneli/TED Talk from Nididi Oknokwo  Nwuneli https://www.ted.com/talks/ndidi_okonkwo_nwuneli_the_future_of_the_food_ecosystem_and_the_power_of_your_plate?language=enAndrew Grove https://en.wikipedia.org/wiki/Andrew_Grove The First 90 Days https://www.amazon.com/First-90-Days-Strategies-Expanded/dp/1422188612/ref=asc_df_1422188612/?tag=hyprod-20&linkCode=df0&hvadid=266118767273&hvpos=&hvnetw=g&hvrand=17283461354719994378&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9010492&hvtargid=pla-404766147599&psc=1 -----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquires