Balancing Digital with Human Touchpoints to Excel in Consumer Lending

Digital strategies are not just for deepening relationships with your customers. The digital experience is also a way to refine and improve processes while also building community and trust.Today’s guests Mary Kate Loftus, Executive Vice President, Director of Digital Banking, and Tim Frederick, /EVP, Head of Mortgage Originations at M&T, know that digital touch doesn’t replace a human connection with a customer, but it can help define it.Join us as we discuss:The difference between digitization and going digital to leverage platforms and transform processesGovernment-led innovation in the mortgage spaceThe role trust plays in capturing and keeping customers engaging digitallyThe characteristics that separate the winners from the losers in the future of consumer lending

Om Podcasten

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future. Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.