123: Blended Learning for Onboarding – Matthew Mould, Emma Shirlaw, Simon Dewar

In this episode of the Learning Uncut podcast, Matthew Mould and Emma Shirlaw from ANZ Bank and Simon Dewar from BSI eLearning discuss their award-winning onboarding program. The program won the Best Onboarding award and was a runner up in the Best Blended Learning category at the 2022 AITD Excellence Awards. The team redesigned their Branch Banker onboarding program to increase speed to competence and build confidence in their bankers' ability to apply skills flexibly in a range of customer service interactions. They moved from a heavy reliance on classroom training to a well-scaffolded blended learning program that leveraged both group and self-directed learning. The team also discusses the keys to the program's success, such as solid design principles and fluid collaboration between ANZ and BSI. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/123/ Podcast information and more episodes: https://learninguncut.global/podcast/

Om Podcasten

Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people. We’re all about keeping it “real.” Here’s an overview of our approach: Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams. CONVERSATIONS, NOT SCRIPTED DISCUSSION Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice. PROGRESSIVE We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things. PRACTICAL We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.