134: Human-Centered Design for L&D and OD – Keara Byrne

Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD. [00:02:13] Imposter syndrome and facilitation. [00:04:13] Philosophy of facilitation [00:08:06] Democratizing the conversation. [00:14:39] Rewards and recognition program. [00:15:19] Persona creation. [00:19:00] Emotions and behavior change. [00:23:05] Human-centered design tools. [00:27:31] Challenging customer behaviors. [00:31:23] Using data to drive storytelling. [00:36:03] When to use HCD. [00:38:54] Overusing human-centered design. [00:42:28] Unlocking creativity in workshops. [00:49:06] Starting with something different. [00:50:08] Philosophy of embracing great ideas. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/134/  Podcast information and more episodes: https://learninguncut.global/podcast/

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Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people. We’re all about keeping it “real.” Here’s an overview of our approach: Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams. CONVERSATIONS, NOT SCRIPTED DISCUSSION Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice. PROGRESSIVE We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things. PRACTICAL We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.