Interview with Richard Crabb, Head of Commercial, Tech & Innovation HSBC

HSBC is one of the most complex matrix organizations globally, it is many different businesses rolled into one and inherent in that is of course there is no one size fits all solution. There are different legacy systems being used for different processes. Over recent months SYKE has managed the bank's HighQ implementation, including end to end design and configuration of the platform and integration to other systems.Richard warns against using legal tech in the wrong way. The tech is very powerful. But you should never automate a broken process. In his time at HSBC he’s seen just how important that is.HighQ's no code, user friendly interface and web design makes it a dynamic and easy to deploy solution that sits comfortably alongside HSBC's other internal systems. The clever infrastructure behind the scenes means it can generate powerful insights, with intuitive workflow and elegant UI.Richard is a big big fan of the ‘5 whys’ way of looking at things and reducing the problem down into certain common denominators:Look at what potential solutions are out there that might help solve the problemStart small, keep adding on, fitting in with your plansBe prepared to change as you realize your limitations or discover new opportunities Be prepared to keep on reinventing or redefining the problem Accept there's no magic bullets out there HSBC’s managed legal services and how it handles third-party supply contracts, is a showcase across the legal function. Seven years into the legal tech journey, they have implemented a workflow solution, simple to manage overall process. They focused on third party supply contracts, realizing that there is inherently less operational legal risk in those contracts.They have implemented a triage of high risk, middle and low. Richard believes, and that colleagues can be wowed by tiny noticeable things that you do. His top tips include:Simplicity is the key Be prepared to failSmall successes build trustThese wins help you build a stronger foundation for future success.Tune in to find out more.