73: “It’s all about the service”: Keith Richards, Personal Finance Society CEO

Advisers are no stranger to the PFS. With its royal charter to ‘secure and justify the confidence of the public’, this professional body is committed to helping its members develop their careers and maintain high standards through competence, integrity and care for the customer. Under the leadership of Keith Richards, the society has focused on three key pillars: (1) greater member engagement, (2) involvement in regulatory and public policymaking and (3) engaging the public to raise awareness about the high-quality service available. In this week’s episode, I talk to Keith about how advisers can demonstrate real value for their clients, the booming market for advisers overseas and the demand for well-qualified professionals, and of course, costs and regulation. From the Pension Transfer Gold Standard to the amazing pro-bono community work its members can take part in, our conversation covers almost everything about what it means to be an adviser today and his prediction that we’ll still see some of the family names above advisory firms still there in 100 years’ time. Find out more about the work of the PFS here: https://www.thepfs.org/ ·           Keith Richards, CEO, The Personal Finance Society ·           Mark Chappel, Senior Content Manager We want to hear from you! Email us at [email protected] with your thoughts on the podcast and any suggestions of the guests or types of content you’d like to see covered. This podcast is intended for investment professionals, and shouldn’t be shared with a non-professional audience. This podcast should not be taken as an invitation to deal in Legal & General investments. Any views expressed during this recording belong to the individuals and are based on market conditions at the time of recording, and do not reflect the views of Legal & General Investment Management. Legal & General Investment Management is authorised and regulated by the Financial Conduct Authority. Legal & General Investment Management, One Coleman Street, London, EC2R 5AA. Register in England no. 2091894. All rights reserved. No part of this audio may be reproduced in whole or in part without the prior written consent of Legal & General Investment Management.