"We're a data first company." w/Crisis Text Line's Nancy Lublin

"Anxiety", "grief," … "mom”: These are the words surfacing at this extreme moment in time. That data comes from Crisis Text Line’s Nancy Lublin, whose online counselors are using both empathy and aggregated data to help people through this pandemic. Nancy makes a passionate case for not losing sight of data — especially at extreme moments like this. Crisis Text Line provides free, confidential crisis counseling via text, 24/7 and to help counselors meet the moment, they anonymize and analyze real-time data on how their users are feeling. That data, Nancy says, is telling them the story of right now