Usability Testing: Tricking Gov into Working for People - Dana Chisnell, Center for Civic Design

In the field of UX research Dana Chisnell is a pioneer. As you will hear, she has lived and shaped it’s history and continues to do so. She is currently working as an Adjunct Professor at Harvard, Co-Director of the center for Civic Design, and as a Principal Researcher at UsabilityWorks. I went into this conversation with Dana, expecting to focus on usability testing, how to do it, what makes someone great at it, etc. etc. Dana is a world class expert on this. As you’ll see we did discuss that towards the end, but Dana’s experience in the U.S. Digital Service was a powerful reminder of the sometimes blurred lines between designer, product manager, and researcher that I couldn't help but dig into.