455 - Complaints Remove Constraints

When you get a complaint or negative feedback what do you do? Do you just delete the message and move on? Maybe you block the person if it's online?  I take a totally different approach to complaints. Back in 2009, I had a complaint made about me online. The person who made that complaint is now a great friend of mine and I'm grateful to him for making that complaint years ago in a way that was clear enough that I saw it and could make sure I could rectify the issue. I reached out and built a long-standing relationship from that complaint.   When you see a client complaint, don't get upset, get excited. Every complaint is an opportunity to turn things around and build a relationship. Every complaint is an opportunity for you to improve your business. Every complaint removes constraint.  If you're a listener of the podcast I would love it if you could leave a review on Itunes. If you've already left a review, please know that I appreciate you and thank you for being a listener and giving me your time every day.