12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations. Kara Pernice's Articles and Videos (NN/g bio)  NN/g courses and articles referenced in this episode: ResearchOps (UX certification course)  ResearchOps (article)  Research Repositories for Tracking UX Research and Growing Your ResearchOps (article)  Design Systems 101 (article) DesignOps (UX certification course)  Research repository tools mentioned: Dovetail Consider.ly Airtable  Other ResearchOps pioneers and communities: Kate Towsey's Work (articles on Medium) Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler) ResearchOps Community (and Slack channel) ...and if you were curious what research papers launched Kara into her UX career, here are two of them: Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108. Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.