Episode 8 - Pushing the boundaries
In this episode, we talk with Hilary Black, Conversation Design Pioneer and initiator of a plethora of Conversation Design Community initiatives like https://www.conversationdesignerjobs.com/ and Conversation Design Internet Club Facebook Group, which Maaike was the very first member of! As a seasoned conversation designer, Hilary has tons of wisdom and experience to share and is very passionate about conversational experiences via SMS - a very valuable and underestimated channel to connect with customers via conversations! If you would like to learn more about pushing the boundaries of current conversation design, this is the episode for you!