Episode 10: Why Listening is Important to Design, Shape, and Manage the Employee Experience

​In this episode, we speak with Dr. Benjamin Granger of the XM Qualtrics Institute and Emily Wilson of SAP SuccessFactors about Human Experience Management. We discuss the importance of using experience management as a discipline of experience and operational data to manage and improve the core experiences of a business that are extended to the experiences we deliver to our employees, our hiring candidates, our customers, our future customers, our suppliers, and so on. We learn the importance of listening to our employees and stakeholders in order to truly understand how to make those core business experiences better.