Episode 72: How to convert break/fix clients to managed services

In this week’s episode One of the reasons why it’s REALLY hard to turn a break/fix client into a managed services client, can be down to how they perceive you. Join Paul this week to find out how you can encourage them to flip over and become Monthly Recurring Revenue Also on this week’s show, what the future looks like for your helpdesk solution. Paul’s special guest gives insight into the most robust way to support your users And, as Paul’s campaign for you to hire a ‘telephone person’ continues, find out exactly what they should be talking to your leads and prospects about Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul mentioned services on his website, including the MSP Marketing Edge and The War Room Paul mentioned the brilliant book all about inbound content marketing They Ask, You Answer by Marcus Sheridan The conversation regarding vendors moving to subscription-based models was in Episode 67 Sign up for Paul’s entry-level Marketing Accelerator training Paul’s special guest was Jason Kemsley from Uptime Solutions talking about what the future could hold for your helpdesk solution Many thanks to Jay McBain from Forrester Research for recommending the book The Tipping Point by Malcolm Gladwell Please recommend a book you think will inspire other MSPs here paulgreensmspmarketing.com/podcastbooks On April 6th Paul will be joined by Stephen King from GrowthForce talking about how to get your pricing right Please send any questions, ideally in audio-form (or any other feedback) to [email protected] Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is Paul Green’s MSP Marketing Podcast. Paul Green: Hello and welcome back to the show. Here’s what we’ve got coming up for you this week. Jason Kemsley: With these really high ticket volumes, tell them we’re seeing these large volumes, but we will be dealing with your issue and we’ll be back to you by this time. Paul Green: Plus, we’re going to be looking at how you can convert more o