Episode 82: Should you do a QBR with unhappy clients?

In this week’s episode There are good times and bad times to talk strategically with clients. In this week’s show, Paul wants to make sure you don’t find out it’s a bad time the hard way. You’ll discover the best times to do strategic review meetings Also on the show this week, a great piece on offline marketing. Sure, online tools are easy (Facebook, Google, email etc), but there are a load of other offline tools that are just as powerful Plus listen out for a fantastic interview with an MSP with a pretty unique pricing model and a book suggestion that could transform your MSP Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert In talking about strategic reviews, Paul mentioned vCIO Toolbox and Managed Services Platform as example tools Listen back to Episode 12, all about the concept of the ‘impact box’ Find out more about Paul Green’s MSP Marketing Edge Here’s just a selection of the ‘video greeting cards’ on Amazon that you could send in your impact box Register for a free copy of Paul’s book Paul’s special guest was Ernest Murray from Genuine Technology Group talking about his unique pricing and bundling model Many thanks to Luis Giraldo from N-able for recommending the book Value-Based Fees by Alan Weiss On June 15th Paul will be joined by Ian Maclellan from Cloudstream Technology talking about how he bought 10 MSPs in 5 years Please send any questions, ideally in audio-form (or any other feedback) to [email protected] Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world, this is Paul Green’s MSP Marketing Podcast. Paul Green: Well, hi there. It’s great to be back with you. Here’s what we got coming up on the show this week. Ernest Murray: We do not have a per user price and we do not have a per workstation price. Paul Green: We’ll be talking about the offline marketing tools that you should be using. Almost everyone talks about online marketing tools these days, I find that the offline ones can be more ef