How Important is Customer Experience? (Hint: It’s SUPER Important)
As the saying goes, whatever you give to the world always comes back to you. That's exactly why focusing on your customer experience is one of the most important things you can do as a cleaning business owner. It’s everything when it comes to your success. An exceptional customer experience leads to:Your ideal customersMore customersHigher rates for more profitHappier employees And that’s just the beginning. In this episode of the Profit Cleaners, The Brandons talk about customer experience, what they are currently doing in their own cleaning business, and why you really have ZERO excuses when it comes to delivering an experience your customers LOVE. You’ll also hear them share their ideas about what you can do to grow your own business through the art of customer experience.Tune in to this episode and start giving your customers the experience that they really want!Highlights:(02:29) Software tools and systems to automate parts of your business(04:47) AI: The reason people get really pissed off with businesses (08:30) Why is interaction important in the business? (10:15) Gratuity for customers + WHY customer experience matters (12:12) The Law of Reciprocity(15:09) Understanding the new “Claim Your Weekend Check-In” concept(16:18) Creating a customer experience that is beyond the cleaning service(17;14) The importance of creating demographic data(33:25) Giving the best customer experience possible - no excusesLinks:https://profitcleaners.com/