Stop Nickel & Diming Your Way to Bankruptcy: The $7K Customer Retention Mistake

Is that $20 fee really worth losing a $7,000 customer? In this episode of the Profit Cleaners Podcast, Brandon Schoen tackles a common mistake that’s quietly costing cleaning business owners thousands—charging customers extra for skipped cleans or changes in service frequency. Sparked by a lively debate in the Profit Cleaners Facebook community, Brandon breaks down why prioritizing short-term profits over long-term relationships can sabotage your brand’s growth. Backed by real data and exampl...