Customers in Crappy Moods: How to Handle Unhappy Restaurant Guests

Everybody makes mistakes...everybody has bad days, but is it ever ok to take them out on your server at a restaurant? Noelle, Peter and George are discussing how customers’ bad moods have impacted their businesses and answering questions, including: How can restaurants manage a customer’s bad mood? Do bad reviews ruin your day as a business owner?Should restaurants respond to online customer reviews? Do people know the differences between fresh and boxed pasta?Are you old enough to ...